This policy applies to orders placed through the Haute Pâtisserie by The Imperial website.
Customer Cancellations
Orders once placed cannot be cancelled, modified, or refunded.
As all products are freshly prepared and made to order, Haute Pâtisserie by The Imperial does not offer cancellations, returns, or refunds on confirmed orders.
Refunds
Refunds are not applicable for completed or confirmed orders.
In exceptional cases, any refund decision will be solely at the discretion of the patisserie team and, where approved, will be processed through the original payment method. Processing timelines may vary depending on the payment provider or bank.
Orders Cancelled by the Team
Haute Pâtisserie by The Imperial reserves the right to cancel any order due to product unavailability, payment issues, operational constraints, or any other reason deemed necessary by the team.
If an order is cancelled by the team, the customer will be informed using the contact details provided at the time of placing the order.
Contact
For any order-related assistance, please contact the support team and include your order number for reference.