These terms apply to orders placed through the Haute Pâtisserie by The Imperial website. By using this website or placing an order, you agree to these terms.
Orders and Availability
Products, prices, packaging, preparation timelines, and pickup slots are subject to availability and may change without prior notice. An order is considered accepted only after payment is confirmed and the patisserie team is able to fulfil the order.
Product Information
We take care to present product descriptions, images, ingredients, and dietary indicators as accurately as possible. Images are for reference purposes only, and final presentation may vary.
Guests with allergies or specific dietary requirements are advised to contact the team before placing an order.
Payments
Online payments are processed through third-party payment providers. Haute Pâtisserie by The Imperial does not store full card details.
Orders may be declined or cancelled if payment authorization fails, appears suspicious, or cannot be verified.
Pickup
Orders must be collected from the selected pickup location within the confirmed pickup window. Customers may be required to present the order confirmation or tracking details at the time of collection.
Cancellations and Refunds
Orders once placed cannot be cancelled, modified, or refunded.
In exceptional circumstances, the team reserves the sole right to review and decide on refund eligibility.
Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or provide false, misleading, or unlawful information.
Right to Cancel
Haute Pâtisserie by The Imperial reserves the right to cancel any order due to product unavailability, operational limitations, payment concerns, or any other reason deemed necessary by the team.
Contact
For order assistance or questions regarding these terms, please contact the support team and include your order number for reference.