At The Imperial New Delhi, we respect your privacy and protect the personal information you share with us when you use The Imperial Patisserie website, contact our team, place an order, or interact with our services.
Personal information we collect
We may collect information you provide directly, including your name, phone number, email address, order details, pickup preferences, payment status, reviews, feedback, and any information you choose to share with us.
We may also collect technical information such as browser details, device information, IP address, pages viewed, referral source, and cookie or analytics data used to maintain and improve the website.
How we use your information
- To process patisserie orders, payments, pickup scheduling, customer support, and related communications.
- To improve the website, product range, service quality, security, and guest experience.
- To meet legal, tax, fraud prevention, accounting, and regulatory obligations.
- To send offers or updates where permitted by law or where you have opted in.
Sharing and security
We share personal data only where required for operations, payment processing, technology support, legal compliance, fraud prevention, professional advice, or service delivery. We use reasonable technical and organisational safeguards to protect your data, but no system can be guaranteed to be completely secure.
Your choices
You may request access, correction, deletion, restriction, or withdrawal of consent where applicable under privacy laws. Some requests may limit our ability to provide services.
Cookies
Our website may use necessary, functional, performance, and advertising cookies. You can manage cookies in your browser settings, though some features may not work as intended if cookies are disabled.
Contact
For any queries about how we use your data or cookies, please contact our Data Protection Officer/Grievance Officer at:
Email: it@theimperialindia.com
Address: The Imperial New Delhi, Janpath, New Delhi – 110001, India